Terms of service

UNBOX LINGERIE — TERMS OF SERVICE

Effective Date: [19/09/2026]

These Terms of Service ("Terms") govern your use of the Unbox Lingerie website, online store, B2B/Partner portal, products and related services.

By accessing the website or placing an order, you agree to these Terms.

1. About Unbox

Unbox Lingerie operates an online platform offering lingerie and related products to individual consumers and approved business customers.

Our services may include:

• B2C product sales;

• B2B/wholesale sales;

• Low-MOQ product sourcing;

• pooled production;

• private-label/brand-start services;

• product supply for retailers/resellers;

• product supply intended for marketplace businesses; and

• other related services introduced from time to time.

2. Customer Categories

Unbox may provide services through two principal channels:

B2C

For individual customers purchasing products for personal use.

B2B / Partner

For approved businesses, retailers, resellers, brand owners, marketplace sellers and other commercial customers.

Additional eligibility requirements, pricing, MOQs and order conditions may apply to B2B customers.

3. Product Information

We make reasonable efforts to ensure that product photographs, descriptions, colours, sizes, specifications and measurements displayed on the website are accurate.

However, colour appearance may vary depending on screen/device settings.

Customers are responsible for reviewing applicable size charts and product information before placing an order.

4. B2B / Low-MOQ Orders

B2B customers may be required to obtain approval before accessing Partner pricing or restricted products.

Minimum-order requirements, MOQs and product-specific purchase rules may apply.

Unless otherwise expressly stated, a B2B/Low-MOQ order may not be cancelled after it has entered production, procurement, processing or dispatch.

For pooled-production products, customers acknowledge that production may begin after Unbox consolidates sufficient orders for the relevant production cycle.

Production timelines are estimates unless expressly guaranteed in writing.

5. Make Your Brand

Customers using the Make Your Brand program may select products from the available catalogue subject to the MOQ applicable to each product/variant.

A product may require a minimum quantity such as 24 pieces per size/colour or another quantity specified on the relevant product page or quotation.

Custom branding, packaging, labels, colour changes, measurements or product modifications may be subject to separate MOQ, pricing and production requirements.

6. Walmart-Related Services

Where Unbox offers assistance relating to Walmart or other marketplaces, such assistance may include product recommendations, catalogue support, operational support, listing assistance or other agreed services.

Unbox does not guarantee that a customer will be approved by Walmart, achieve a specific sales volume, receive a specific return rate, generate a particular income, or achieve any particular profit.

Marketplace eligibility, policies, fees, advertising programs, fulfilment requirements and seller obligations are determined by the relevant marketplace and may change independently of Unbox.

7. Prices

The prices displayed on the website are those applicable to the relevant customer category and product.

B2B/Partner prices may be visible only after approval/login.

Prices may change from time to time; however, changes will generally not affect an order already confirmed and paid for unless required by law or caused by an obvious pricing error.

Applicable taxes and shipping charges will be displayed or communicated as required.

B2B shipping/logistics may be charged separately at actual cost where stated.

8. Payment

Orders are confirmed only after successful payment or other payment arrangement expressly approved by Unbox.

For B2B customers, Unbox may require prepaid payment unless specific credit/payment terms have been separately approved in writing.

9. Shipping

Shipping and delivery are governed by the Shipping, Return & Refund Policy published on the website.

Delivery dates are estimates unless expressly guaranteed.

10. Returns and Refunds

Returns, exchanges and refunds are governed by the Unbox Shipping, Return & Refund Policy.

In particular, panties/briefs and other products specifically marked as non-returnable are not eligible for return/refund except where permitted for defective, damaged, incorrect or materially non-conforming goods.

Nothing in these Terms removes rights that cannot lawfully be excluded.

11. Acceptable Website Use

You agree not to:

• Use the website for unlawful purposes;

• Provide false or misleading information;

• Attempt unauthorized access to another customer's account;

• Interfere with website functionality or security;

• Scrape, copy or commercially exploit protected website content without permission;

• Use Unbox products or information in a way that infringes third-party rights; or

• Engage in fraudulent or abusive transactions.

12. Intellectual Property

The Unbox name, logo, website content, photographs, graphics, product descriptions, designs, text, videos and other materials are owned by or licensed to Unbox and may not be copied, reproduced, modified or commercially reused without authorization.

B2B customers do not automatically receive ownership of Unbox intellectual property merely by purchasing products.

Where private-label/custom-design rights are separately agreed, those rights will be governed by the applicable written agreement.

13. Third-Party Services

The website may use third-party services including payment gateways, couriers, analytics services, communication platforms, marketplace integrations and other technology providers.

Unbox is not responsible for interruptions or failures caused solely by third-party services, although we will make reasonable efforts to assist customers.

14. Product Availability

Products are subject to availability.

Unbox may limit quantities, discontinue products or modify catalogue availability from time to time.

Where an accepted order cannot be fulfilled because of an unforeseen stock or production issue, Unbox may offer an alternative, replacement, cancellation or refund as appropriate.

15. Limitation of Business Expectations

Any information regarding expected margins, suggested retail prices, potential marketplace selling prices, estimated sales, business opportunities or example calculations is provided for informational purposes only.

Actual results depend on factors including pricing, demand, competition, marketplace policies, advertising, fulfilment, returns, taxes, product performance and customer execution.

Customers are responsible for making their own commercial decisions.

16. Accounts and Partner Access

Approved B2B customers are responsible for maintaining the confidentiality of their login credentials.

You must notify Unbox promptly if you believe your account has been accessed without authorization.

Unbox may suspend or terminate account access for fraud, misuse, policy violations, unpaid amounts, false information or other reasonable business/security grounds.

17. Grievance Redressal

For customer complaints, order issues or other concerns, please contact:

Grievance/Customer Support: [Name/Department]
Email: [support@unboxlingerie.com]
Phone/WhatsApp: [Number]
Address: [Business Address]

We will acknowledge and address complaints through the applicable customer-support process.

18. Changes to These Terms

Unbox may update these Terms from time to time. The latest version will be published on the website with the applicable effective date.

19. Governing Law

These Terms are governed by the laws applicable in India, subject to mandatory consumer rights and other applicable laws.

Any dispute will be handled by the competent courts/authorities having jurisdiction under applicable law.

20. Contact Information

Unbox Lingerie
[Legal Entity Name]
[Registered/Business Address]
Email: [support@unboxlingerie.com]
Phone/WhatsApp: [Number]